November 29, 2020 by Mike Madden

Losing It In Lockdown

So we are in Lockdown 2 – only a month, but its already had an impact. We booked a holiday for February, travelling in style to the Dominican Republic where Zac could enjoy the delights of a butler, a plunge pool, and lobster on demand.

The flights were via Paris, and unfortunately Air France have cancelled all flights for the foreseeable future.

On the positive side, Virgin Holidays customer service excelled themselves, and within 20 minutes they had rebooked us on the same trip for the end of March. I’ll warn the butler.

Steps

Back in July I thought it would be interesting to take the million step challenge. The idea is to walk 1 million steps in 3 months, and I have decided it is  impossible. I refereed several football games, did endless walk rounds at cricket, and walked up and down Elnor Lane picking blackberries. I don’t think I even reached half way.

Lockdown Treats

The kitchen has been a busy place, with Lockdown Saturday treats and a few in midweek too. My bramble gin has been duly bottled, and the Creole cake has had its first and second feeds (port and brandy – sherry and Cointreau to come). Chocolate digestives have been made, hidden, found and eaten, whilst Victoria sponge and chocolate sponge with Nutella buttercream didn’t last much longer. The latest creation is mini cheesecakes. They are supposed to be left to set for 24 hours, but I am not hopeful!

Pumpkin pie was a perennial favourite, and then there were beef enchiladas!

And chocolate skulls for Halloween…

 

Of course, as the year turns towards December there is the obligatory chocolate log and gingerbread biscuits.

Shoutout to Hickory’s Smokehouse in Poynton. We’ve been there twice recently and not only do they do the Covid distancing really well, they also serve delicious food and drink.

For our wedding anniversary we headed to Castleton, and decided to climb up Winnats Pass. Well, about 2/3 of the way. Its a lot easier going up than coming down, especially on a wet day. Anyway, we survived and had a nice pub lunch at the Bull’s Head. Wonder when we will be allowed to do that again?!

Bo!

We have the patter of tiny feet around our house, as Bo the little girl pussycat joins the family. She spent the first few days sat on my shoulder like a pirate’s parrot, but that has now changed. She has settled in very well, loves to surprise you by leaping on to your back, hanging on with extended claws, and her favourite resting place is a chair under the dining room table last frequented by Bobby.

 

PubHead

Its a bad time to launch PubHead, it being a pub-based app, but it has given us the opportunity to add new features – the latest being pub crawls. Once lockdown ends and the tier system moves in our favour, who will be first to complete all pubs in Whaley Bridge?

Get the PubHead app

When Is A Good Deed Not A Good Deed?

Zac had a pair of Yeezys that he outgrew. Size 8, whereas he is now a size 10. These exclusive trainers were the genuine article – I know because I paid for them. But when Sally tried to sell them she was hit with a barrage of “they look fake”! If there was definitive proof that they were not fake they would have fetched around £170, but people remained sceptical. However, there is a boy in Buxton who lost a lot of his possessions in a fire. Sally offered the magical trainers to him and he was delighted. It was a real feelgood gesture, but Zac did point out one downside, “I am still £170 down on the deal”.

Zac has had abut 3 driving lessons, but that does include driving to Buxton and back. Now, however, he wants to drive us all to my mum’s in Sale at Christmas, as that is what Ole did (after significantly more lessons). I feel that only an extended lockdown will thwart him.

Acting Up

Ole has been very busy despite the lockdown.

His LGBTQ short film is now the subject of a book available on Amazon,

A Series Of Light book

Whilst his BUPA ad finally saw the light of day

BUPA ad

He also did another voiceover, a job he got because of his Wereworld recording in London, and then he got a part in the Channel 4 series Ackley Bridge. Its a small part in the final episode of the next series, but he made the most of the experience, staying in a nice hotel for a couple of nights and mixing with the rest of the cast. It should hit the screens in February.

This week he has had two audition requests, one for Coronation Street, but I’m not allowed to tell you which part as it would be spoiler, and Brideshead Revisited which would be very exciting with a lot of global travel (post pandemic of course!)

Kitchen Calamity

Despite best efforts, some home made things don’t last as long as the preservative filled equivalents that the supermarkets sell. I made sweetcorn relish, and despite being in the fridge it grew some mold. Sally decided she would try to avoid the mold and use the rest of the jar, but to no avail. She eventually gave up, but the interesting part concerned the jar itself. She was making beetroot chutney at the time, and I pointed out that the jar was given a thorough wash in boiling water, and then sterilised in the oven. “In the oven?” she questioned, and hastily revised her plans for cleaning the chutney jars.

The pumpkins came to an untimely end, as the local squirrel population filled their faces with them. We salvaged a very small one, just to prove that it was genuinely a pumpkin, but not sure we will use up that amount of growing space to feed Mr and Mrs Nutkin next year.

We got a new dishwasher this week, or rather we didn’t, we got a six month old dishwasher, as ours has a dodgy front panel which means opening it is, well, very slightly more awkward than on other dishwashers. Anyone who has ever had to plumb in a dishwasher will tell you it is never straightforward, but Sally duly fetched the dishwasher, chopped the plug off the old dishwasher so that it could be removed, and made ready to plumb the new one in. Unfortunately, the water pipe is not compatible. It has a small plastic block on the end of the pipe, and there is no way this will fit with our existing pipe structure. So we would have to put the old one back. But wait a minute, she chopped the plug off that one so it won’t work. So, now we have to call a plumber to alter our pipework so that we can replace an old dishwasher with a slightly less old dishwasher.

And Finally…

We still went to York for our annual pilgrimage, despite not being able to actually attend the races. Middlethorpe Hall was magnificent, and we decided to make the most of our night away with dinner at the National Trust hotel. Sat in the drawing room, we had several drinks beforehand, and I decided to nip back to our room to get changed.

“I was just going to bring you a menu,” the waiter said as I walked past him. “I will leave it with the young lady.”

“I would rather you left it with my wife,” I replied. I laughed at my own joke, Sally did not!

January 30, 2020 by Mike Madden

The Saga Of Advent – Christmas Comes Early

Regular readers will recall Zac’s triumphant, if a little muddy, Duke Of Edinburgh expedition. Well, of course, that’s not all he had to do. Another of his tasks was cooking. He had to cook one dish every week for three months to show that he could do it. It started off well, with brownies, pizza, even Moroccan lamb. Then he kind of lost interest. That was until the night before the deadline when he had to complete two more tasks! There was a frantic scramble for ingredients as he decided to make a chocolate log. Ambitious, but he had seen me make one several times and he loved it. Unfortunately, left to his own devices, he used Lurpak spreadable rather than solid, unsalted butter. The mixture was like water, time was pressing on, and at around 10pm he had to start again! Zac being Zac he insisted on rolling the log the opposite way to me, so he ended up with a long thin branch rather than a thick log, but it worked! A bit of icing sugar and it looked quite festive. His alarm was set, and the next morning he produced scrambled egg on toast. Not the most ambitious, but the thirteenth of his thirteen food challenges was complete. Bronze award sorted. I think the silver award is out of the question.

Zac’s Moroccan lamb

Sally, Zac and Ole went to see 1917 at the Light Cinema in Stockport. It was brave of Sally to watch a movie so late in the afternoon, and she may well have had a snooze, but Zac came out absolutely buzzing. Highly recommended, so much so that he has already been to see it again. This is in stark contrast to Gypsy, the subject of our annual trip to the Royal Exchange in Manchester. Whilst the theatre retains all of its charm, the play was quite simply too long!

It may well be the last chance to catch The Stranglers live in 2020 as they announced that they are withdrawing from their gruelling tours. Manchester Apollo in November promises to be an emotional night.

In the next few weeks I will be back on the air with Ex Pat Radio. Several interviews are already in the can, including a very promising French outfit called Saults and an elderly Welsh chap who is still rocking with his band Razmtaz, but the two I am most looking forward to are Steve Harley (of Cockney Rebel fame), and Suzi Quatro.

Christmas was a bust time in the kitchen – with Rocky Road and of course Creole Cake emerging unscathed (apart from a somewhat grotesque snowman!

Zac’s rants are becoming infamous, and there was another last week when he could not find his hair conditioner. It turns out that Sally had binned it, even though there was enough for another wash still remaining. “When its ketchup I have to squeeze the last drop out of the bottle, but with conditioner you just throw it out. You’re a hypocrite,” he declared to his unsuspecting mother.

She does sometimes get the better of him, or at least she thinks she does. A couple of weeks ago he refused to get out of bed, and she refused to give him a lift. It got worse and worse, and eventually he had to get the Service bus. When he got home he admitted that he did not actually get the Service bus, as his mate Alex was getting a lift from his dad and they picked Zac up at the bus stop. “Did you call him to pick you up?” I asked. “No,” Zac replied, but the guilty laugh told me otherwise.

Around Christmas could have been a stressful time for Zac, with mock exam results looming large. However, he was not really concerned. “I know how much work I’ve done to get these marks,” he reasoned, “so I will know how much more work I have to do to get better marks in the real exams.” Whether he actually does the extra work is another matter.

He seems to have spent a lot of money on his Xbox FIFA game recently, but, as ever, he has a plan. “Loads of people do it,” he said, justifying his criminal activity. “I buy some points, then tell them I’m only 12 and they have to give me my money back.” Dad’s foot went firmly down at this point.

Christmas was indeed a joyful time, and Sally loved it from the minute Ole rang her to play “Driving Home For Christmas” as he set off back to Whaley Bridge from Salford. However, he got a bit of a shock on Christmas Day. Zac had waited patiently for this moment, exacting revenge on his brother for a similar event years earlier. He carefully wrapped an iPhone 11 box (after getting instructions on how to wrap a box) and handed it to Ole on Christmas morning. Ole was so grateful to be able to replace his ageing phone, and he carefully lifted the lid to reveal… a pair of socks. “I just won Christmas”, Zac declared, with a laugh that Dick Dastardly would have been proud of.

Of course, Christmas is increasingly a time for parcel deliveries, and I was expecting a package. I received a very precise email notification, stating that it had been delivered at 11.52, but there was no sign of it. We have one of those Ring doorbells, so we checked the log. Sure enough, there was activity at 11.52, so where was it? Sally remembered the postman knocking, but she was not sure what happened after that. “It will be in the office,” she said, but it wasn’t. We searched high and low, and eventually found it tucked away in our wardrobe. “I don’t remember putting it there,” she admitted. We may have to have a Ring fitted on every door in the house so that we can trace parcels after delivery.

I’ve got another job! My trips to Kiev will soon fade away, but now the destination is Sao Paolo working with Google. That may sound exciting, and Zac is most impressed, but my first visit involved an overnight flight that landed at 6am. It was too early to check in so I got changed in the hotel toilet, then I spent a full day at the Google office. That night I had the luxury of a hotel room, and the next day I had a full day at a client office. I returned home on another overnight flight vowing never to do that kind of whistlestop trip again! I learnt that Sao Paolo traffic is amongst the worst in the world, with scores of vendors selling all manner of stuff to the drivers of endlessly stationary vehicles. I also learnt that Google have free beer in their offices every Thursday.

In fact, as I write I am on my way back to Sao Paolo on a much more sensible daytime business class flight (well, Google are paying so why not?) I had to be up at 3.40am, so I set two alarms, and then decided to add insurance with Alexa. “Alexa is the worst alarm ever,” said Zac. “You just have to say Alexa stop, and she does. Its rubbish. I have to set about ten Alexa alarms every morning.” “We know, we hear them,” Sally and I replied in unison. I have spotted a Runaway Alarm Clock on Amazon, I might just replace Zac’s Alexa with it! To make matters worse, snow was forecast overnight, making my journey to the airport potentially hazardous. “Its 31 degrees in Sao Paolo,” I announced. “Yes, but you will miss the snow,” said Zac. He will learn, one day.

I am not sure if this is the best Christmas present, but it has certainly got the most potential. The board is Velcro, and it takes footballs and tennis balls. Can’t wait for summer!

We live in a beautiful part of the world, and Sally seems to be somewhat jealous of my picture of Fernilee reservoir. I think she believes that she is the only photographer in the house. My thanks to Louise Thompson for letting her know how good my pic is!

Sad news that rockabilly legend Sleepy Labeef passed away. I first interviewed Sleepy back in 2009 which led to me meeting Mike Sanchez which led to Mike Sanchez Big Town Playboy – a marvellous adventure. RIP Sleepy.

We have launched a new app thanks to a collaboration with Manchester Metropolitan University. This one is along the lines of Panini football stickers, but for pubs You visit a pub, collect a sticker, and collect “Pint Points”. There’s also the facility to create “friends”, upload photos, and see yourself on leaderboards. Of course, its really an app to find pubs, and as it links to Google Maps you can find out what kind of establishments are in your vicinity with just a couple of clicks. It’s in beta testing at the moment, and only on Android, but we have big plans for it including a major launch during Freshers Week in September.

Android users can download the app here…

www.pubhead.com

Finally, another excitement that builds up towards Christmas is the traditional chocolate-filled Advent calendar. Mum laid one out for Ole, even though he was at university for much of the month, and one for Zac, but things did not go according to plan. Zac admitted that he had dipped into Ole’s calendar, proudly revealing that he started at the 24th and worked backwards to avoid detection. Mum also admitted that she had snaffled a few, and when Ole got home he just gobbled up the rest. Advent finished on December 14th.

October 22, 2019 by Mike Madden

The Secret Of A Happy Marriage

I have been writing this blog for almost five years – and never have I been so busy! So lets go back to August, and our holiday to Portugal.

As so often happens, the drama started at the airport. Dad sailed through security, whilst Sally was stopped due to a can of deodorant in her luggage. Ole had put his laptop in the same tray as his bag, so he too had to have his luggage reviewed, but the best was reserved for Zac. Regular readers will know that he has taken a liking to poker, and he had packed a bag full of poker chips so that we could play whilst away. These triggered an alert, and the security guards wanted to make sure that the chips were not branded, and that he was not in fact money laundering.

It amused me when Sally and the boys looked around the car park in Faro for our hire car. I pointed to a bus. They laughed, so I pointed to the bus again. When I did it a third time they realised that, yes, I had hired a bus.

We had a lovely time at the villa and in the local area, but I have to say that the strip in Albuefeira would put Benidorm to shame. Lots of drunken English people with half priced beer watching Premier League football, in an area which is smelt like the drains needed some attention. We hurried on through and reached the seafront, where a seafood restaurant looked out over the ocean. It would have been picturesque if you could put all of the inflatable slides etc out of your mind. Anyway, they had lobster for about £90. Expensive, but it was a one off. The waiter disappeared into the kitchen, and suddenly the lobster had increased to £180. We declined and Zac had fries.

Incidentally, Tesco have started to sell whole Canadian lobsters for £6, and they are already cooked. Once defrosted you can either warm them through or eat them cold. Its obvious really, but when I was at work Sally sent me this!

Zac had a bit of a trauma with his bank, and he had to contact their call centre. He was not looking forward to it. The guy will say, “Hello, this is HSBC and my name is Bob.” But its not Bob is it? Its Rajesh, and you’re not even in England, you’re in India.

Cast your mind back to the Supreme North Face bag – well he actually managed to sell that for a £90 profit, though he had to deduct £50 for the cost of the bot that got him the purchase in the first place. Lesson learned hopefully.

It had been a rather damp summer, but Zac and his friends were undeterred. They set up a tent in our garden, complete with electricity, music and all mod cons. However, when it came down to it Zac was not keen on losing his comforts, so when all was quiet he came inside and was soon tucked up in his own bed.

Ole too has been busy, though I still cannot reveal his big news. He has auditioned for Cold Feet, a period film called Rajah, and most hilarious of all, as a presenter for CBBC. Did you know that it is impossible to touch your ear with your elbow?

Sally did very well with Nancy, finishing sixth in her first hunter trial. I will let you know when the dynamic duo are on Horse Of The Year Show.

Its been a while, but I finally got to play lads v dads with Zac’s team on the artificial pitch up at Whaley. After running around in defence for a bit I adopted a somewhat stationary role on the left wing. And then it all came flooding back. Two Cruyff turns and a solo goal later, and those fifteen year olds were wondering what happened. Even Zac had to grudgingly admit that “you’ve still got it!”. It was about a week before I could walk again – but well worth it.

The end of the cricket season came and went – and it was a bit of a damp squib. None of the raucous songs of yesteryear. However, we did manage to pull of a magnificent and unlikely victory in difficult conditions at Stalybridge in which I departed the stage as victorious captain. That is it now – Ive called it a day, until someone asks me to play just one more time next April.

The climate change marches drew a lot off attention, and often for all of the wrong reasons. Zac and his mates decided they would go, but only because it meant a day off school. Sally decided that he could go, but he would have to write a summary of events when he returned. He marched for a bit, then went to Greggs and bought a sausage roll – presented in paper which was very green. When he got home he did a great job, copying and pasting the background to the march before ending with the conclusion “it wasn’t all about climate change, a lot of people were trying to persuade you to become socialist, and most people on the march were a bit weird.”

The WBCC trip ventured to Pisa this year – a bit of culture, fine wine and great food. Has the Trip finally grown up? I doubt it – there is talk of a 20th anniversary return to Dublin next year.

My birthday was a trip down memory lane as we went to Almost Famous in Manchester. Its changed a bit – but the burgers are still the best show in town!

In other culinary matters Sally cooked some chicken and onion with the instruction that I could do something with it when I got home. Then she called me. The chicken is in a dish, she said. Where is the pan? I asked with a note of suspicion. Its soaking in the sink, she said. Its got a little burn on it. You’ve ruined it haven’t you? I said. Yes, she admitted. But you can get a replacement for about £30 from Tk-Maxx. It has become a disposable society, and it is clear that Sally is all too familiar with the burn it, throw it, replace it circle of events where pans are concerned.

My only other news in the kitchen is that stage 1 and 2 of this year’s Creole Cake have been completed.

Even Delia Online “Liked” the Tweet for this one!

Last week it was York races, and although it was a disaster financially, Sally used the opportunity to undertake a Buyanom photo shoot in the grounds of the splendid Middlethorpe Hall.

So what is Buyanom? Well its a new trading platform for stallion nominations. Its a very pricey world, and I travelled down to Newmarket in my role as Managing Director. I got to meet some very big players in the industry, as well as the delightful Francesca Cumani who presented our launch evening at Palace House in Newmarket.

The launch itself was a great evening, Francesca held it all together like the consummate professional that she is, and I met huge numbers of people that I will hopefully meet again. Afterwards there was a suggestion that we went to the local Pizza Express or maybe the Italian, but Ted, one of our founders, decided on the Jockey Club. And what a great idea it was. The sumptuous surroundings were a joy to behold, with the walls adorned by paintings, notably by Stubbs. We dined and drank (your glass is never empty in there), and then retired to the bar where I sat talking to trainer Charlie Hills. What a gent, though I doubt he would have remembered the following morning. Disappointingly he’s a Spurs fan.

Next up its Ireland in November, followed by the December sales in Newmarket. After that its Australia and the US, though the order has still to be decided. It might be the next big thing, or it might fall by the wayside, but I’ll have a lot of fun along the way.

Finally, it is our silver wedding anniversary today, but we nearly didn’t make it. On Saturday the tv in the playroom broke. Our house has two main rooms, the playroom and the lounge. To be without a tv in one of them would have meant that either I would have had to watch Strictly and a lot of other reality tv nonsense, or Sally would have had to watch sport. Divorce would have been inevitable. I nipped up to Buxton and bought a new one from Argos thus saving our 25 year marriage.

October 25, 2018 by Mike Madden

Horses, Pumpkins And A Lady – No Its Not Cinderella!

Credit where it is due! This year sees the 100th anniversary of the end of The Great War, also known as the First World War, that produced many atrocities from 1914 to 1918. I am sure that the youth of today cannot comprehend just how bad things were back then. I am 57 years old and I could not contemplate National Service, let alone the trenches and battles that killed so many. To commemorate the 100 years you may have seen “Silent Soldiers” in numerous locations. These dark silhouettes are a stark reminder of those times, and Whaley Bridge will soon be the recipient of several of them. Actually, the first of these has gone up today, on the grass at the bottom of Elnor Lane next to the Welcome To Whaley Bridge sign. Sally has been instrumental in gaining sponsorship and funding for these eloquent monuments, though the erection of the first soldier led to a few technical difficulties that she managed to overcome with the help of her brother Simon. The soldiers arrived last week, and stood silently (that’s what they do) at the bottom of of the stairs, it was actually quite eerie catching a glimpse of them every now and then – I’ll be glad when they are out on duty!

In addition to this she has been helping to raise awareness of and funds for the Fernilee church and graveyard, and many of the inhabitants of the graveyard are the same war heroes that are epitomised by the Silent Soldiers. This culminates in a huge party at the end of November, and tickets are selling like hot cakes so you had better act fast if you want one.

And whilst on the subject of war, there has been tremendous progress on the Whaley Bridge memorial that was so badly vandalised by an errant tree. Hopefully the stonemason will be able to restore it to its former glory in time for the remembrance ceremony.

They have even managed to tidy up the fallen tree!

 

Anyway, back to the mundane, and I started a new job in Leeds. I used to work in Leeds, and remembered the journey by car to be around 75 minutes. Unfortunately, I soon realised that that was 24 years ago! There is a lot more traffic on the road these days, and the average journey time is about one hour and fifty minutes. I’ve booked myself some accommodation for this week, but I have signed up until the end of February, so anyone who has a helicopter flying there regularly  please let me know.

The kitchen has, as ever, been a busy place. I pickled a whole new batch of balti paste, leaving a rather fetching aroma for several days, but I made sure that my Creole Cake had reached its next stage first, and so could not be contaminated by the smell of the sub continent.

It doesn’t look particularly pretty right now – but when it is laden with alcohol and iced with almond paste….

I also made pumpkin chutney, using the innards of my first pumpkin carving of the year, as well as citrus fruit and sultanas. Its a bit zingy – but good with cheese!

…and here’s the pumpkin…

…its a spider – looks better in the dark!

Finally – I tried a different recipe for gingerbread – not as good as my mum’s – I will be reverting to hers in time for Christmas.

We used to have an annual trip to York races – now we seem to be there every few weeks! However, I guess that the October meeting will always be our favourite – and Mick Easterby’s too! He once again managed to get his picture taken with Lady M in the Parade Ring!

And speaking of horses, this next tale is not for the weak of heart or faint of mind! Sally was watching some sort of horse event on her phone. Not sure what it was, it might even have been a recording of herself riding Nancy. Anyway, there were lots of shouts of “That’s the way”, “Go on”, and “You can do it.” Zac waited for his moment, and then quite simply asked his mum, “Is that what you shout in the bedroom?”

That’s not been his only gem this month. We received notification that there was a jobs fair at his school, and we asked him if he intended to go to it. “I might do, but I am planning on working for myself so it won’t be much good.” A noble thought, but one that deserved a challenge. “What are you going to do?” I asked. Without skipping a beat he announced, “I’m going to do your job. That seems to pay the bills.”

Product news, and I can definitely confirm that the new style and much maligned Toblerones do not last as long as the older ones. It must have something to do with the increased space which inevitably leads to less triangles. And space is not just reserved for Toblerone. I took out a box of McCain Micro Chips from the freezer and it sounded suspiciously quiet. I shook it, nothing. It appeared that the box was completely empty. It was still sealed in cellophane, so had clearly not been tampered with, it had always been without chips! Sally sensed compensation, so she emailed them. They were not exactly distraught. They asked her for the batch number and said that they would send her some vouchers by way of recompense. So what is an empty box of McCain Micro Chips worth? £6. Well, actually it is £6 in vouchers that can only be spent on other McCain products. Hardly worth the effort!

I sometimes wonder about Ole! He had the relatively simple task of getting from Salford to Whaley Bridge tonight, on the train. He somehow ended up in Bolton, and he has no idea why or how. Maybe he was trying to get his head around his newly opened Sky Bet account as he tries to make up for his complete lack of funds by gambling on the NFL. Luckily he has come to the right place!

Yes the NFL is back at Wembley, and here are a couple of travel tips. When heading down there from Macclesfield get off at Watford Junction and get the direct train from there. If you do manage to end up at Euston, don’t follow the crowds. Instead get the Victoria line for two stops to Oxford Circus, then the Bakerloo for 3 stops to Marylebone, and finally the overground train to Wembley that only takes 7 minutes. Just as easy on the way back too as it arrives at and departs form the very convenient Wembley Central. As a side note, isn’t it amazing how London has managed to name its streets and stations after the squares on a Monopoly board?

Sad news, the fox got in up at the farm and savaged Dave’s hens and his prized cock. This little fellow will no longer be there to greet me in the mornings!

However, every cloud has a silver lining, and now Nellie’s pen has expanded into the vacant lot next door!

The 21st century has arrived! I have now discovered that I can pay cheques into my HSBC account using just my phone. It scans the cheque and deposits it with very little fuss, and without trying to find a branch that has not suffered the ultimate cut by closure!

Staying in the 21st century, Zac’s bot finally worked. He managed to purchase a Supreme North Face bag, for the princely sum of £188 plus £5 postage. Now, it doesn’t look like a £193 bag, but who am I to judge? His next task is to either keep it, or sell it on Stock-X, the marketplace for this kind of high end nonsense. At the moment the bag is selling for around £210, which would mean no profit or even a small loss taking into account their commission. I will let you know the outcome, meanwhile when December comes around there is a really big drop, so who knows what he and his bot will end up with. My credit card is braced for the assault.

Which brings me nicely on to my latest writing project, Clickbait. Its a horror novella, around 10-12000 words (if I ever get around to finishing it), and I am trying a new marketing technique. Rather than just bombarding people with ‘please buy my book’ messages, I have created a blog that explains the dangers of Clickbait. So whilst you may not be tempted to buy the book, at least you might learn something!

The cover has once again been created by the wonderfully talented Emmy Ellis at Studioenp.

Click here for the Clickbait blog

I will be adding new Clickbait examples on the blog over the coming months.

We have an unexpected addition to Zac’s diet. Lobster. I don’t think it will ever quite replace sausages, but he tucked in to half a lobster tail, and now he is looking forward to trying King Prawns. He has also started to tolerate Heinz Spaghetti on toast, which is a huge improvement on 12 months ago!

Finally, the US is going absolutely mental on the political front, with the mid-term elections fast approaching. If you have not been following – you have a lot of catching up to do. This week some suspicious packages were sent to various Democrats as well as to CNN. Now, you would think that a Republican supporter would be to blame, right? Not necessarily. You see, it has become so twisted that there is a strong belief that a Democrat supporter sent them so as to adversely affect the support for Republicans. But I have another theory. What if a Republican really did send them, thinking that a Democrat would get blamed for trying to adversely affect the Republican vote? Still with it? Well, to compound the situation the US president then said the media and politicians should not treat each other as enemies and should not encourage violence, exactly the behaviour that he has been showing for the past two years, or maybe that’s just the fake media reporting it so! Maybe not, I am sure I have seen some footage of his rallies and some white supremacists at the White House! Stay tuned, November 6th promises to be a real rollercoaster. In the meantime – here is my take on it…

SIDES

There have always been sides
Parallel, perpendicular, adjacent sides
Sides that could touch each other
So close together
But now I look at all sides
I see them all so wide
Apart, so torn apart
Separated both by head and heart
Each so sure of wrong and right
Each so sure of truth and lie
A river through the great divide
Where ethics come to die
And morals shrink
Beneath the outstretched hand
And dollars rule the land
Signed with poisoned ink
As the buttons on a shirt
Can draw two sides to stay
Or let them drift away
For now but never hurt
Alas our fabric has been gripped
The fields of our cotton have been ripped
Forced by hands of fury
Buttons fall beside Old Glory
Fastenings never more
Strewn across the floor
And so the shirt falls open
No modesty remains, no token
And vulgar nakedness no longer hides
A shadow cast across both sides

October 3, 2018 by Mike Madden

Broccoli, Brett And A Bot

Well let’s start this month with Zac’s money making scheme. His first purchase has been a bot that runs on his laptop to automatically buy expensive Supreme stuff that he hopes to sell at a profit. The bot cost around £60 – and he left it running on his computer while he went off to school, leaving me with strict instructions  on what I should and should not do. As it turned out it found the correct product, but failed to buy it because of incorrect credit card details. The following week it failed to buy because of a mis-spelling. Then, just to confirm it worked, Zac bought a keychain for £17. Yes, £17. It came with some labels too – and a shiny white plastic bag. But £17! I remain sceptical.

Next up Zac expressed an interest in Tom Clancy’s Jack Ryan series. Mr Clancy also wrote the Rainbow Six tale that formed the basis of Rainbow Six Siege, one of Zac’s favourite X-Box games. “Would you read it if I bought it?” I asked, to which he replied, “Yes – it would be interesting.” So, I bought a paperback copy, and gave it him with some trepidation, all 900 pages of it.

“How does anyone even write anything this big?” he asked.

“If you read ten pages per day you will have finished it by Christmas,” I told him.

So, he read ten pages. A couple of weeks later I asked him how he was getting on with it.

“Still ten pages,” he replied.

“Well why don’t you read some now?”

“I only read on Tuesdays,” he said, at which point I told him it would take around five years to get through it, allowing for weeks when he doesn’t bother.

Anyway, another couple of weeks have passed and he’s still at ten pages!

Whilst on the subject of literature, do not believe everything that A.A. Milne writes in Winnie The Pooh. We have an oak tree in our garden, and I collected a bag full of haycorns for Nellie. She turned her nose up at them. Pigs do NOT like haycorns!

I have also discovered that mouldy heads of broccoli are not cordon bleu for Nellie, and she is getting a bit fed up with Dave’s cock that keeps wandering into her enclosure through a hole in the fence!

“You can keep your mouldy broccoli – and get rid of that cock!”

I have been busy in the kitchen, with Thai red curry, both chicken and vegetarian, as well as a hearty winter soup with cabbage, swede, lentils, leeks and celery. No pumpkin though – I have decided to save that for pumpkin chutney – more about that in the next edition.

Then there were the things Sally brought home! First up it was a giant onion that she obtained from the harvest festival.

I made this into a “Blooming Onion”, baked rather than deep fried ,so really quite healthy.

Then there was the marrow. She said her mum used to stuff them with savoury mince when she was a kid. So, I decided to recreate her childhood memories and produced a tasty dish of marrow, mince and melted cheese. I served it up, and Sally remarked, “when I said my mum used to make it I didn’t say that I actually liked it.” There’s no pleasing some people.

I also got started on my Creole Cake, here is stage 1 which is dried fruit steeped in a lot of alcohol. It will be left for another week before the cake is actually baked – and then it must be fed with more booze every week until Christmas when it will be iced with almond paste and baked again.

Next up it is gingerbread men – these won’t last until Christmas – Ole is coming home next week! And there was also a batch of very messy cupcakes – could have been down to my helper!

Ole has now gone back to university – so my first job was to post a pair of ripped jeans that he had forgotten to pack. The postage was around a fiver – and these jeans were torn at the knee. That may be fashion – but I wouldn’t have paid a fiver for them!

This year he is in a shared house – rented through Friends Lettings. They kindly put the tenants in touch with Glide Utilities who split all of the utility bills equally. If you ever find yourself getting involved with these two companies – run a mile. They are an absolute shambles, and totally incompetent. They basically exist to fleece students who perhaps do not know better. I won’t go into the Broadband “scam” whereby the students signed up for Broadband with Glide that Friends Lettings knew about in June, only to be told by Friends Lettings in August that Broadband was already in the house via the landlord. Glide then wanted to impose a £320 Broadband cancellation fee. There was also a list of several things wrong with the house, and it has taken several threats of withholding rent or even getting independent contractors in to make the house habitable, to get any action out of Friends Lettings.

Glide are considerably worse. Final demands are commonplace – and I have refused to allow a direct debit to be set up as once they start extracting money it will be virtually impossible to figure out what it was for. On 24th and 25th September they issued thirteen bills, the vast majority of which did not even add up.

Here is an example – if anyone can figure out what is owed and why please let me know!

I contacted Friends Lettings about their position and they said that they would get back to me asap. That was twelve days ago!

Lady M was feeling quite pleased with herself when she sorted out the RAC quote. Our joint policy cost £216 last year – our renewal this year was £234.99. She was not having that – so she rang them. After a bit of deliberation the quote reduced by a staggering sum to £149. She was bragging about saving £85, until I asked her why she had not done the same thing last year!

A few months ago Lady M was clearing out the garage and found, amongst other things, a rusty old bike and half of a kids scooter. She put them near the bins, hoping that somehow they would magically disappear, but they weren’t going in my car as I had already made several trips to the recycling centre at Waterswallows. Anyway, she obviously gave up hope, and decided that they would make rather a nice feature!

Ryanair Rooms sent me a survey. If anyone has ever travelled with Ryanair, you will know that it is marginally better than walking. By the time you have paid all of their add-ons it is generally not as cheap as you thought, but they get you there. There may be delays, there may be inconveniences, but they do get you there. However, Ryanair Rooms is a different proposition. Once I get to where I am going I want a bit of luxury, I certainly do not want to pay extra for a room key, air conditioning, or a surcharge for extra legroom under the reading desk.

Sad to report that a huge oak tree has fallen and damaged the war memorial in Whaley Bridge Memorial Park. There were plenty of volunteers to assist with the clean up in the aftermath – but apparently the council have it in hand.

We went to see Matilda the musical in Manchester a couple of days ago. It was a highly accomplished production, but it also showed just how good Harry Potter and the Cursed Child is – that is in a different league. The musical pays homage to the book, though most of the audience were probably more familiar with the film which is also based on the book! Confused – you will be. Well worth going to see! Our next trip to the theatre will be at the Royal Exchange for The Producers. There will be no preconceptions for this one as none of us have either read the book or seen the film.

Sally won yet more rosettes a couple of weekends ago – she is now turning the garage into a tack room, with a sink, heavy duty washing machine, hooks and shelves, and hopefully a display area for her growing trophy haul.

I am amazed at the number of people who fall for Clickbait on the internet. I am writing a short story called “Clickbait”, which plays on free giveaways, quizzes and other tricks designed to steal your details or worse. In support of this I have created a blog that I will be adding to over the next few months. The blog explains some of the tricks that you might fall for, and what you should be looking out for. Eventually it will also contain a link to the short story – but that is some way off as yet!

Clickbait Blog

My article on the Norsk Americana Forum appearance in Leek has been published – you can find it here:-

Norsk Americana Forum in Leek

or in the Articles section of this blog.

It has been a big few days for news on the other side of the pond. One of the major talking points has been the comeback of Tiger Woods, and as he walked up the 18th at Eastlake there were scenes that have never been seen before on a golf course. Hats off to him – many had written him off, and I look forward to seeing him challenge for more major titles in the years to come.

In politics the Supreme Court nomination of Brett Kavanaugh has been hitting the headlines – and whilst I will not go into the details here – this video mash up is one of the funniest things to come out of the whole charade.

I have interviewed some lovely authors on Ex Pat Radio recently, including Tracy Buchanan, Kat Diamond and Helen Fields. Next up its Sam Carrington, and that may be it, unless the station can arrange for shows to be pre-recorded. Sadly I have a new job, which looks like being full time! I will not be sorry to leave behind the traffic hell that is Nottingham, but I am not looking forward to the commute to Leeds – especially with winter about to start!

The Whaley Bridge Cricket Club Trip has enjoyed a bit of a renaissance – with seven members heading to the wonderful city of Nuremberg. Medieval streets, sausage stands, strong beer, it was like the Manchester Christmas Markets without the knob heads! Great destination, and our hotel was right next to FC Nuremberg’s stadium, so we all became fans for the weekend. They won 3-0 – which certainly helped.

Finally, The History Of Zombies has received a couple of very nice reviews. The first of these is on Amazon, written by a schoolteacher.

In a world where children are increasingly desensitised to violence, it is refreshing to read a piece of zombie YA fiction which takes this into consideration. In Jimmy and Zak, Madden has created two young heroes who have a modern attitude towards the apocalypse, facing the perils in front of them with humour as well as terror.
Whilst the gore is very real, and described vividly at times, there is a sense of relevance, and a connection to youth culture which I think children would find refreshing to read. There is a pace and narrative which is easy to follow and engage with, as well as interesting characters with depth and backstory which makes them believable.
The book is short at 106 pages, which makes it of suitable length to twist a plot around zombies of noir, barklan and vertige to name but a few, but also brief enough to give the more reluctant readers an achievable and rewarding reading experience.
I would recommend the book to those looking for a zombie novel with subtlety and humour intertwined with blood and guts!

The second came in a personal message on Twitter from one of the children who are reading the book after being inspired by their teacher’s book wall.

Makes it all worthwhile!

January 3, 2018 by Michael Madden

Police And Thieves And Celebrities

Happy New Year to everyone, and the run up to Christmas has been as eventful as ever.

Certain things always happen at certain times of the year, and I’m A Celebrity seems to be one of them. It finished mercifully quickly, but that did not stop Zac from getting in on the act. One of the questions asked was, ‘What percentage of men would give up sex for a million pounds?’

Zac proudly announced that he wouldn’t, then he asked me. I took the same stance.

Ex footballer Dennis Wise mulled it over, wondering what Boris Johnson’s dad would do (Mr Johnson Snr being another ‘Celebrity’.) He considered that Mr Johnson Snr might already have stopped having sex, so giving it up wouldn’t really be a hardship.

Zac saw the merits in this, and I knew where his line of thinking was going.

‘Have you stopped yet?’ he asked me, without a hint of embarrassment. When I replied that I hadn’t he had his own announcement to make.

‘Neither have I. I’ve not even started yet!’

Speaking of Zac, his latest purchase is a tongue scraper, and he has been letting all of his friends know just how wonderful it feels when you have scraped your tongue!

I’ve been travelling to London quite a bit recently, for business and pleasure. The pleasure side of it led to a great night of American Football for Thanksgiving, whilst the business side of it is mainly around my role as GDPR Consultant. However, in an interesting twist, I may be about to become non executive director of a software development company. Never done that before – so I will let you know how it goes.

Elvis Under The Covers got a bad review on Amazon, but that’s ok. If everything was five stars people would be suspicious. As Phineas T. Barnum supposedly once said, ‘there’s no such thing as bad publicity’.

Its been a busy time in the kitchen, as you might expect in the festive season. The chocolate log was confirmed as ‘The Best Cake Ever’ by Ole and Zac, an accolade that I am happy to take from my pair of cake fiends.

 
However, my own favourite is the Creole Cake that takes weeks to prepare, and which contains an alarming amount of alcohol!
 
 
I was supposed to make some skulls for Hallowe’en but the baking mould did not arrive in time, so I made these chocolate ones for Christmas. They contain an awful lot of chocolate!
 
 
And then there was the eating machine, Ole, who was home for Christmas. Top of his Christmas wish list, alongside new bedding and an air freshener for his university room (don’t ask), was more gingerbread! He has done very little exercise since he has been away – and he seems to take great delight in eating anything that isn’t pizza! Not that he would turn down pizza either.
 
 
Not a great time of year for sport (except the armchair variety), but Zac did manage to fit in a man of the match performance in which he came very close to saving a penalty. Looking forward to the rest of the season, and especially the cup match!
 
You may be aware that it is two years since I had my high tibial osteotomy, and just before Christmas I went under the knife again to have the metalwork removed. The whole procedure started badly when they did my pre op tests in the hospital, which revealed an unusually high blood pressure. This was followed by them struggling to get blood out of my arm, all familiar stuff if you are me. I just don’t like needles or hospitals.
 
Anyway, the big day came and the anaesthetic was beautiful. First they inject something to make you feel you have had about five or six pints, then they ask you to count down. Next you wake up and its all done! Honestly, if I could have one every night I would seriously consider it!
 
I was home the same day. and 48 hours later I removed the bandages. This had to be done in the bath which led to a sight akin to Jaws as the congealed blood took on liquid form once again. The actual wound was quite neat, and all seemed well.
 
 
 

A week or so later, however, there was a lot of swelling and angry redness which indicated an infection.

Sally put this down to a walk to the Drum & Monkey on Christmas Eve, as that 400 yard round trip was obviously worse than chasing after her and her horse around Bakewell on Boxing Day!

Speaking of which, she looked rather splendid in her new costume. It seems that she has had quite a few new costumes to accompany last year’s Christmas present!

 
Alarming news that we were broken in to on Christmas Eve (actually the early hours of Christmas morning), and it soon emerged that we were not alone. Sally had left her car open, and some thieves stole a few pounds and some sunglasses. The power of Social Media revealed a Whatsapp group for Whaley Bridge crime, and Sally was soon an active participant. The thieves had targeted Elnor Lane and Walters Wood, and someone had seemingly chased them to Marple, noting down the number plate of their Audi getaway car. CCTV emerged, and there were two different sets of video from our road alone. Police were called, and Sally was advised that an officer would be around shortly.
 
This is when I began to lose faith in our noble boys and girls in blue. We got a phone call from a police officer who had apparently come to our road, knocked on the end house, as instructed by Sally, and got no reply, so she had returned to the station. Now, there are about 8 houses in a straight row on our road, which means there are 2 end houses, about 100 yards apart. This police officer clearly failed to grasp this fact, so now someone would have to come out the next night. However, we then got a call to say the case had been logged, and we were given an incident number. We would then be sent messages related to the crime and we could track progress online. A short time later we received another call to say that we had been sent messages for the wrong crime so we would be receiving more messages, firstly to tell us about the wrong crime and then to tell us about the right crime.
 
A few days later we were promised another visit, and this finally happened 24 hours later than expected, but fair enough, the police are busy! The officer took down all the details and then said he would go to the other houses to get their CCTV footage. Our neighbour has a fabulous CCTV system, so they took some of his footage on a USB. A little later we were disturbed by another knock. This time it was a police officer returning the USB, to the wrong house! It is hardly surprising that they were less than optimistic about the prospects of finding several thieves and a getaway driver!

Anyway, New Year’s Eve definitely provided a highlight as we ventured off to Edwina Currie’s jungle room for a party. Unfortunately we were not able to stay all night, but we were there long enough for a famous face to arrive. ‘I am sure that I know her,’ Sally announced, shortly followed by, ‘isn’t that Linda Lusardi?’ My first impression was that it couldn’t be Ms Lusardi unless she has had a breast reduction, but shortly afterwards the unsuspecting celebrity came over to speak to Sally and to complement her on her outfit (including the customised Primarni boots)!

We had to dash off, which Ms Lusardi was quite disappointed about, though she did happen to mention that she was appearing in panto in Northwich. Sally googled Linda Lusardi and found out that she was indeed in panto, but that was last year in Gravesend. However, the ever resourceful Lady M then googled Northwich panto and came up with Vicky Michelle, aka Yvette from Allo Allo! An easy mistake to make!

 

 
Anyway, Lady M is now stalking Ms Michelle on Twitter. I’m expecting her to be invited round for tea any day now!

 

December 6, 2016 by Michael Madden

So, how was it for you?

Regular readers will no doubt be pleased to learn that that both of my complaints have been resolved. KLM paid £503 into my bank account mid November (for the flight chaos from July), whilst Virgin Trains, well, let’s just say they have paid compensation. Ok, since you asked, how much do you think they paid for the ordeal of standing nose to nose with the great unwashed for just under 2 hours on a train to London, where seat reservations were ‘out of the window’ (not literally of course)? The grand total of £5! A whole fiver, including the animal fat. Now before you get all giddy and put in a compensation claim of your own, that was between us. So, £2.50 each. That makes me feel a lot less guilty about blagging first class!

I’ve been in festive mood in the kitchen, I guess its all that Christmas Food channel on Sky. Anyway, my Creole Cake is steeping nicely, having been fed with rum, brandy and port. A drop of sherry before icing will just about do it. And thanks to Rachel Allen I now have a good idea of the ‘icing’ I am going to put on it. Speaking of the lovely Rachel (always had a thing for the Irish accent – southern of course), I used her recipe to make these interesting mince pie muffins with egg nog icing. I quite like them, Sally definitely does not. Helen does, but she seems to like everything I cook. Might put more mincemeat in them next time.

 
 
I also made piri piri chicken, which was fiery hot, and Bakewell tart. This will definitely be made again, though with a bit more Bakewell and bit less tart. The picture doesn’t really do it justice, but that’s because it disappeared rather quickly.
 
 
The egg nog icing used a lot of egg yolks, and as I don’t like wasting stuff I had to do something with the egg whites. Hence, chocolate meringue which was very rich and gooey. Another one that will be made again.
 
 
Finally, in the culinary section, I decided to make ricotta chicken. This is just chicken stuffed with spinach and ricotta, topped with cheddar cheese and baked. Sally was a little confused. Is that the white stuff with bits in we’ve been having? No, that’s carbonara.
 
It was the Autumn Statement delivered by the Chancellor in November, and through High Peak Business Club (well more likely to be Freedom Financial Planning via Andy Nevett via Nick Heys), a journalist from The Times wanted to know my opinion, as an IT Consultant, on the detail. I was happy to oblige, and after the initial interview he followed up with a second one immediately after the event. In between, he sent a photographer to chez Madden, and of course Lady M was only too pleased to be involved. The article was ok, understandably cut down due to space, but the soft focus picture could not have turned out better. See below for the reaction!
 
We had a very exciting weekend last month, with Nixie’s first sleepover. And boy can she sleep! She had heavy eyes from the start, and almost slept through the entire night. The next morning, after a brief spurt of activity following breakfast, she fell asleep again. Mind you, we did have to rescue her from a wild dog!
 
 
Its always nice to get requests for cooking, and recently I’ve made paella for a lovely lady from Chinley (or was it really for Helen?), and I’ve a Christmas order in from my Nottingham office for chocolate digestives. I suspect Bakewell tart will be making another appearance soon too.
 
For the first time in a long time we had a family trip to the cinema. Fantastic Beasts And Where To Find Them was the choice, and although I’m not a Harry Potter fan this was quite entertaining. Rumour has it they are making another four or five of them – hmmm…not sure about that. Popcorn, drinks and sweets are just as expensive as I remember them!
 
And whilst on the subject of movies, the remake of the Rocky Horror Picture Show – errr no! Shouldn’t have done it, and the result is amazingly poor. Worst of all is the part played by Tim Curry; he’s gone from the lead role to a poor man’s Charles Gray. The original was and still is a classic. It should be placed on the same pedestal as The Sound Of Music and Gone With The Wind. Leave it alone and just enjoy it. Do not sully its memory with a pale imitation.
 
I met some very clever students recently, and they will hopefully help me to get my online course business off the ground. I recommend the ‘Live Project’ initiative to anyone who is interested in working with young adults, as in return for some business mentoring you get free resource for your project! Its run by MMU, which came as a bit of a surprise as I was expecting to have to travel to Salford like last time.
 
Had an emergency dash to Liverpool in November when Ole and his friend were at a gig. Emmy rang and said he was ill, throwing up and shivering whilst in the club. So, I drew the short straw due to the fact that it was Thursday. So what happens on a Thursday? Not much, except Sally had had a drink! It was inevitable, so I raced over there and picked the two of them up. On the way home it transpired that they had been to a fried chicken outlet where they had purchased something like four wings, four breasts and a drink for a couple of quid. The salmonella sauce came free. It took Ole a couple of days to recover, and the flapjacks took a hammering in the process!
 
And speaking of Ole, he always says that the cycle to Chapel is a challenge, particularly the uphill bend past the Hanging Gate. Anyway, I’ve tried it a couple of times, as a drier alternative to the muddy path to Marple, and its not too bad at all. So, now my trips to MacBurnhams are almost all on two wheels. 
 
You may have noticed that Donald Trump won the recent US election, or did he? Actually, no! It’s a bit like Brexit, which was advisory, and which has been through at least two courts already with no sign of it actually happening. The US electorate voted for the electoral college voters to cast their votes for Trump, and although this is mandatory in many states, there are 21 states where they are allowed to vote for whoever they want. There’s also the small matter of recounts in three states, with legal challenges in Florida as well. In this year of weird politics I would not be too surprised if Trump was not actually confirmed as president, although the bookies think he is an absolute certainty. But they have thought this before! One elector who should vote for Trump has already stated he will not, for many reasons, including this…
 
Mr. Trump goes out of his way to attack the cast of “Saturday Night Live” for bias. He tweets day and night, but waited two days to offer sympathy to the Ohio State community after an attack there.
 
With rumours of vote rigging, deliberate miscounting and hacking this could still have twists and turns! Watch this space…
 
Had another trip to London a couple of weeks ago, and this time Virgin Trains were on time and seats were properly reserved. I have to admit that I nearly wasn’t, for a couple of reasons. Firstly, Zac threw up at school. All over his science book apparently, and whilst normally I would suspect that he had done that deliberately, when I picked him up he was definitely unwell! However, I made sure that he had everything he needed and then set off in plenty of time for my train. Not sure if you are aware, but parking at Macclesfield station is becoming a nightmare. I had resigned myself to missing the train when I found the last space in the Virgin car park, although I had to drive right up against the metal chain barrier and climb out of the back door. £28 for 2 and a bit days! Of course, it being Virgin Trains something had to go wrong, and this was no exception.
 
Originally I was coming back on Friday, but plans changed so I had to contact the Virgin Trains call centre to get my ticket changed accordingly. Now, originally I had a mobile ticket, meaning it was only accessible on my mobile phone. That’s why I had to contact the call centre, which kind of goes against the principle of an m-ticket as it should be as easy to change as it is to use. I don’t think its just me, but whenever I call customer services and the call is answered by a girl who sounds as if she grew up on the streets of Mumbai, and not too long ago, my heart tends to sink and my confidence in the service I am about to receive diminishes. Experience tells me that this is with good reason. I explained the need to change the return part of the ticket to Saturday from Friday, and she helpfully explained that this could only be done by the call centre, which was fortunate as that was exactly the reason I was calling the call centre. Once the initial exchanges were out of the way she got to work, and surprisingly quickly she cancelled my return ticket and issued a brand new one for Saturday. What could possibly go wrong?
 
Well, I got on the train and tried to activate my outward and untouched ticket, but it wouldn’t activate. When I looked closer it was in my virtual ticket wallet, but it didn’t have a mobile symbol next to it, and neither did it have a collect symbol next to it. So, whilst on the train I contacted the call centre again. This time I got a gentleman, also from Mumbai or surrounding districts, and I explained my problem. He was puzzled, but not for long as the train went through deepest darkest Staffordshire where it lost signal. I called back, and got a girl on the other end. Despite perhaps taking a break from her GCSEs she sounded knowledgeable, and understood my problem. She said she would reset my ticket, and it would be done within seconds. Should I wait on the line? No – it would be fine. So I hung up and checked my phone. And guess what? It would still not activate. So I called again. I could have sworn it was the same girl, but she had no recollection of our conversation just moments earlier. She told me to exit the Virgin Trains app and go back into it, and the problem would be resolved. So I did. And it wasn’t. Still, at least she was still on the line. Are you sure? Yes – are you sure you reset it properly? Of course Mr Michael (now there’s a bit of a giveaway). Perhaps if you switch your phone off and on again? So I did. And guess what? It didn’t work. She then said I should uninstall the app and reinstall it. That would definitely work as it would effectively pick up a new ticket off their system which was definitely mobile. So I did, and it didn’t. She had no other ideas, and nowhere else to go.
 
At that point the ticket collector arrived, so I explained the situation. She took my mobile and said, ‘you should have printed the ticket at home.’ So, I showed her my ticket receipt email which clearly states that it is a mobile ticket and can only be used on a mobile phone. ‘How odd,’ she remarked. ‘Have you contacted customer services?’ Fortunately she saw sense and agreed that it was Virgin Trains that screwed up and not me! I would have complained but based on previous experience (see above) I don’t think that the estimated compensation of four and a half pence would be worth it.
 
Anyway, I arrived at Euston and strolled to my hotel, then got a cab to the Savoy for a bit of business. £21 may seem a bit steep for three coffees, but they did come with mini mince pies, a nice ambience, and a wonderful Christmas tree!
 
 
Next up it was a short walk to Riley’s Sports Bar where a marathon NFL session was about to commence. Armed with nachos, hot wings and beers we had a whale of a time, but we were still hungry when it came time to leave. Being London the streets were still buzzing at 2.30 in the morning, and we were offered girls, both naked and clothed (well I presume they were clothed at the start as they were strippers), drugs, and generally ‘a good time’. I just wanted to find Burger King that we had been directed to when we left Riley’s, but which was not immediately apparent. In the grand old tradition of a sleazy News Of The World journalist, I made my excuses and left. The next morning it was the tube to Covent Garden for breakfast ( I do like Cafe Nero, much nicer than Costa and don’t even mention Starbucks), followed by a chat over drinks in Philomena’s Irish Kitchen (where the accents were disappointingly Cockney).
 
From there it was the tube back to Euston where the second half of my weekend was about to begin. Our American friends were over, so I met Sally and we headed on another tube to London Bridge. A few beers in the Banker & Barrowboy (really?!), and it was off to their apartment right underneath the Shard. I mean right underneath it.
 
Its a famous landmark, but actually I think its quite ugly! After champagne at the apartment we headed for ice skating in the moat of the tower – cool in more ways than one, but not for me. I settled for hot chocolate and whisky in the bar! Tower Bridge looked amazing lit up, but it was getting very cold so we headed for food at a local pub.
 
The next morning Sally was very excited. The Times photo should have been published (unsurprisingly she wasn’t bothered about the article), so we bought a couple of copies and headed for Roast, a great breakfast restaurant in the Borough Market area. Borough Market is a fabulous place, highly recommended on your next trip to the big city. The Roast offering was fantastic, as I’m sure you will agree.
 
 
Not a scrap was left, but then again, the girls didn’t leave any of their Bucks Fizz either. Over breakfast Sally casually turned the newspaper to page 64. No one took any notice so she started waving her finger at the photo. Still nothing, so she had to physically point it out herself. Cue a very excited American reaction along the lines of ‘Oh my god, we’re dining with celebrities’. Anyway, the other diners seemed unconcerned so I continued to tuck in whilst Sally regaled our guests with tales of the photo shoot. Now, the photo shoot took around 90 minutes, and this is just one picture. Never mind! Sally has emailed the photographer and there are more on the way!
 
 
So, we headed for home, and on a fairly empty train we sat at a table. Two women appeared and occupied the other two seats at the table, which was cosy! However, it also gave Lady M another chance to reveal Page 64 and the photo that was unmistakeably us two. There was no reaction, so Sally nudged the paper across the table. Still nothing, so she decided to pick it up and actually read it. Bizarrely, the woman next to her was also in the paper, on Page 19. What are the chances of that? Anyway, Lady M said, ‘Excuse me, I have to ask, is that you in The Times?’ The woman, with a bit of fake embarrassment replied, ‘oh, yes it is’. At that point it would be fair for her to assume that Sally would be asking for the full details, and maybe an autograph, but no. Sally swiftly turned back to Page 64 and said, ‘so are we!’ The conversation marvelled at the coincidence and they swapped stories, but I am fairly sure that Lady M’s tale got far more exposure than our poor unsuspecting fellow traveller.
 
Zac had his bank account hacked! Well, what I think happened is that he lost his debit card and some kid picked it up. They purchased Microsoft points and lots of things using Paypal, but it only amounted to around £50. HSBC responded immediately, issuing a new card, cancelling the old one, and refunding £70. Zac is not complaining about the difference, but I dread to think what will happen if he ever finds out who did it! That’s if he wasn’t in cahoots with the fraudster in the first place!
 
Ole is taking driving lessons at the moment, but he has not yet booked his theory test. That is probably just as well based on a little quiz I gave him last weekend. ‘What follows red in a traffic light sequence?’ After adamantly stating it was amber, and then possibly green, he admitted defeat. No, wait, I know, its little green man! When I told him it was red amber he said that that is what he meant! So what does red amber mean? Go. No. Well you always go on red amber. No I don’t! Next question, what follows green? Red? No. Yes it is! He could be a while with his L plates!
 
Zac also had a challenge on the driving front. He wanted to be dropped off at his mate’s house in Chapel. So, Sally set off with him in the passenger seat.
Mum: Where does he live?
Zac: You know. You picked me up from his party.
Mum: That was ages ago. I can’t remember where that was.
Zac: Just drive. I’ll recognise it when we get there.
The reason they were going there was so that he and his mate could go to the gym.
Mum: Call me when you are ready to come home.
Zac: I’ve not got my phone with me.
Mum: Well what time do you want picking up.
Zac: Don’t worry, I will get the centre to call you.
And you know what? They did call. And they did it more than once! And my bet is that Zac will get them to do it again and again. They are at his beck and call, and that’s before he persuades them to make him chips!
 
Zac has been watching I’m A Celebrity… One of the questions revolved around whether sex was better or worse after childbirth. Zac turned to Sally and asked, ‘so how was it for you and dad?’ Ole almost choked on his cup of tea, whilst mum, in the grand old tradition of a sleazy News Of The World journalist, made her excuses and left the room!
 
Got to love a deadline, and Christmas brings its own assortment! I decided to give the boys a proof copy of The History Of Zombies (that way I get it proof read for free), so naturally I had to finish it! The cover and cover notes will be changed as I near production, but the story is broadly complete. Chapter I is featured below. Message me if you would like the rest of it for free (on the basis that you too will proof read it!)
 
I
 
Zombies. Flesh eating crazed monsters. Bloodthirsty, vicious cannibals. Your worst nightmare. Right? Well actually…no. I mean, I wouldn’t exactly want one living next door, but the truth is very different to what you probably believe.
Ok, let’s start at the beginning. I am guessing that you picked up this book because your mum and dad said you were spending too much time on your X-Box or Playstation and not enough time reading. And I’m also guessing that you’ve played a lot of Nazi Zombies. Right so far? Well, if that’s the case you should prepare to forget everything you’ve learnt about those particular zombies, and listen to a lesson that might just save your life.
So, who am I to be able to provide this lesson? I’m Zak, 12 years old, and an expert on FIFA and Minecraft. I used to be an expert on zombies, but after the last few days…I don’t think I could ever play that game again. My brother, Ollie, still plays it, but he’s a dumb kid who won’t listen. And then there’s my best friend Jimmy Gibson. Jimmy loves zombies. I mean really loves them. Zombies playing cricket, zombies playing baseball, zombies with guns, everything. And I guess that helped when we first met a genuine, real life, scary zombie.
Jimmy’s mum just loves her sayings. ‘You’ll be stuck like that if the wind changes’, ‘Better to have no shoes than to have no feet’ duh, and ‘A thousand miles from home can still be home’. I never really got that last one, until we stumbled across the crypt in the graveyard, but more of that later.
So let’s go back a few weeks. It was May, two days after Jimmy’s birthday, and we were at Jimmy’s house planning our school trip to Windy Ridge. Three days of no parents, no school, no rules, well actually there are rules, but no important ones, and no one checking if you’ve eaten your peas and carrots. Ollie went to Windy Ridge four years ago and said it was the best trip he ever went on. Now, I don’t usually listen to what my brother says, but I remembered that, and we couldn’t wait. Jimmy was writing a list of who we should allow in our room. Six to a dormitory, and if you were in a gang of six they would almost certainly put you together. Less than that, and you could end up spending three days with a cry baby or a teacher’s pet. We had Alex, who always had loads of chocolate, Daniel and Robert, identical twins who used their appearance for lots of jokes, and Nathan, the only person I ever met who was better than me on FIFA, though I would never tell him that!
          Jimmy’s mum was worried that Jimmy would get homesick. ‘A thousand miles from home can still be home,’ she said about twenty times. And Windy Ridge was about five miles away, not a thousand. Well maybe a bit more, but we could still walk there from school in less than a morning.
We’d had biscuits and crisps whilst Barcelona were playing Bayern Munich on Jimmy’s X-Box, but then Mrs. Gibson started getting heavy; talking about my mum and dad, asking how I was doing at school, and all that kind of stuff. She even made me miss a penalty. As soon as she left I suggested we went to St Michael’s graveyard, a favourite hang-out of ours.
We turned out of Beech Lane, where Jimmy lived, onto the wide St. Michael’s Avenue. It was lined with huge trees, a great place to play Hide And Seek, and at the far end it led to the ancient St. Michael’s church with its spooky graveyard. We walked in front of the old wooden church door and closed our eyes. We always did this, me on the left and Jimmy on the right, as we walked two steps at a time and shouted out the names on the graves that we passed. At first, it was just the names, but then we started to make up little stories.
I began. ‘Old Martin Sykes, murdered in his bed,’ then I stopped and it was Jimmy’s turn.
‘Sarah Jennings, drowned in her own bath.’
I took another two steps then, ‘William Turner, riddled with measles.’
We continued with four graves each which took us to the place where the path split to the left and right, and where straight ahead was the scariest grave of them all. It was a huge angel on a plinth, with green and blue marble chippings surrounding the statue. It looked as though it used to be white, but it was now a faded grey, making the marble chippings stand out vividly. On still days it loomed menacingly, and when the wind blew it seemed to call to us.
‘Zak, Zak, Zak,’ it whispered in staccato, or ‘Jimmeeee,’ as I swirled around the bushes and long grass.
The words on the plinth were memorable. ‘Mary Head. 1647-1675. Brought home in 1720. Mother of Sarah, James and Peter.
Every word held its own puzzle. Mary Head; my mum said this was an Irish name, so why was she buried here in northern England?  1647-1675; just 28 years old. Jimmy thought that she must have been murdered, I think it was probably an incurable disease. My mum said that people died a lot earlier in those days. And most diseases had no cure. Brought home in 1720; this was the biggest puzzle. Brought home from where? The thought A thousand miles from home can still be home, seemed to shout at me. And why did it take 45 years to bring her home? And who brought her home?
Jimmy said she probably died on holiday abroad, until I pointed out that people didn’t go on holiday abroad in the 1600s. Mother of Sarah, James and Peter; there was no mention of a husband, as there was on most of the other women’s graves, and this one had three kids. Was she a witch? Was she ever married? And what happened to the children? There was no mention of any of them on the grave. She was buried alone, and it looked like she remained that way in her lonely grave. So, why such a grand monument for someone of such strange circumstances? It always sent shivers down my spine, and we always hurried by it.
We carried on past gravestones and small memorials; tiny areas that we used to think were the burial places of children and babies until we found out that they were for cremated remains. Eventually we came to an old yew tree, apparently they are very popular in graveyards, and to an open space that was waiting for more deaths, and more burials. The graveyard had plenty of room, both on the surface and down below!
We sat on the wall marking the boundary of the church. Beyond were farm fields, often filled with sheep, but not today. Today they were empty. Inside the wall the strange silence of the dead was everywhere. Jimmy picked up a wide piece of grass, pinched it between his thumbs and blew into his cupped hands. Phweeee, the sound broke the stillness and we laughed. We heard footsteps, and saw a figure walking past Martin Sykes and Sarah Jennings.
It was Adrian Smith, Schmitty, as we all called him. He was a year older than us, and he was a bit of a loner. He was tall, thin and geeky, but not in an X-Box kind of way. No, Schmitty loved computers, gadgets and other electronics. Not X-Boxes and Playstations.  I don’t think he’s ever played a game in his life. He walked straight past the graves and didn’t even look up at Mary Head’s angel. He continued towards us without even noticing that we were there.
‘Hey Schmitty, what’s up?’ Jimmy called out to the startled kid.
‘Hi Jimmy. Hi Zak. Just heading to town. Need a new motherboard.’
He stood with his hands in his pockets, almost frozen, waiting for us to say something else so that he could continue on his way, but then a very strange thing happened. Schmitty looked directly at us. He was about 4 or 5 metres away, close enough for us to see every movement of his face. He blinked, and then he shuddered. As if he had suddenly gone very cold. His eyes closed for a moment, and when they opened they were totally red. I don’t mean bloodshot, I mean red. He didn’t have pupils, or any other colour. It was as though his eyeballs had turned completely around, and they were red.
I looked at Jimmy, both of us open mouthed and unable to speak. A second or two later Schmitty closed his eyes again, and this time when he opened them they were back to normal. It seemed that the shudder and the red eye trick had broken into Schmitty’s trance and he was ready to move on. He took a step towards us, and we instinctively swung our legs up onto the wall, away from him, but he changed direction.
‘See ya,’ he said, and walked on towards the far end of the graveyard, beyond which was the road into town.
The silence returned as we stared at each other, and we both jumped to the ground and started running. Past Mary Head where we took a sharp right turn. Past our friends at the entrance to the cemetery, and out onto St Michael’s Avenue. We ran together, as fast as we could, until eventually we could run no more. We stooped, hands on knees, gasping for breath, with one of the huge trees between us and St Michael’s church, ensuring that whatever was in the graveyard could no longer see us.
‘Wh..wh..what the heck was that?’ I asked an equally breathless Jimmy.
His only reply was the sound of huge gulps of air filling his lungs. He slumped down with his back to the tree and looked up at me.
‘Dunno, but I’m not going back to St. Michael’s. C’mon. Let’s go to mine.’
 

November 10, 2016 by Michael Madden

Slimline or Full Fat? Cucumber or Lemon? Lady M Insists!

After the disasters of the Battenberg and cupcakes, one sharp eyed colleague questioned whether Sally really was that bad at cooking. Referring to Mmm…No1…Cookbook on Amazon she said, ‘Didn’t Sally help you to write your [best selling] cookbook?’ Of course she did, she took the photo for the front cover!
 
Ole has a new job at PaperEscape in Chinley. It was not a great beginning as he rose bright and early for a 9am start. Unfortunately he was supposed to there at 8!
 
He has started going to the gym regularly, and eating healthily, at least whilst he is at home. However, it seems that once he is out of reach of home cooking the Whaley Kebab House is his favourite haunt. So much so that they even let him run up a tab until his pocket money got paid into his bank.
 
Zac, meanwhile, has also started going to the gym.
Me: What have you been doing?
Zac: Cardio
Me: What’s cardio?
Zac: No idea.
 
One thing I am sure of is that he will be disappearing for the next few weeks as the Beta edition of his new game morphs into the full blown version. I suppose I should get my own Xbox account to keep in touch with him.
 
There have been a few experiments in the kitchen, including chicken, pasta, bacon and spinach in a creamy sauce, and praline cake which is very, very hazelnutty. At first I thought that this was a healthy alternative to other chocolate cakes, but it isn’t really! Although it contains no flour or butter, it does contain whipped cream, dark chocolate, and rather a lot of Nutella. I also started Christmas preparations with Creole cake. The fruit was steeped in alcohol for week and then the cake was baked. This week I gave it its first feed, with numerous injections of brandy. Next week it will be port, then rum, then whatever comes to hand!

Dizzy Praline Cake


Drunken Creole Fruit 
 


Another successful experiment came in the shape of pumpkin pancakes. It always amuses me that people get excited by Halloween and pumpkin season, then post recipes stipulating canned pumpkin. These were definitely made with fresh pumpkin, and they were delicious.



 
Had an interesting trip to London last weekend to see Bill Wyman’s 80thbirthday concert at the Indigo Theatre in the O2. We waited for the train at Macclesfield, and there was an announcement saying that seat reservations did not apply. That seemed a bit strange, but we soon found out why as the previous train had been cancelled and this one had to accommodate twice as many passengers. When the doors opened there was simply no room to get on. Undeterred, Lady M headed straight for first class. We got on there quite easily, then she proceeded to rearrange a few passengers so that we could sit together. Quite nice in there, particularly when the free drinks came along. Anyway, the train announcer kept saying that everyone should complain to get their due compensation, which seemed a bit harsh as we appeared to have gained a free upgrade. But, in for a penny, as they say, so I got on the Virgin Trains website and soon realised what I would be up against.
 
My message went to Virgin Trains Customer Support, and I got a helpful email stating that I should contact Virgin Trains Customer Relations.
 
My response was…
 
That’s great thanks.
 
Would have been really helpful if you could have passed on my complaint to the relevant people, but maybe that is indicative of the very poor customer service that I am coming to expect from Virgin trains.
 
So, Virgin Trains Customer Relations, (as opposed to Virgin Trains Customer Support) do you need me to email you separately or are you bright enough to be able to extract the info from this email?
 
The same guy in customer support then sent me this…
 
Thank you for your response.

I would like to inform you that I have forward your request to our Customer Relation Department, they will investigate and will revert to you.

I hope this information is helpful, If you have any further queries, kindly do not hesitate to contact us.

 
I then got an automated response telling me that someone from Customer Relations would be in touch. That was over a week ago. This could run and run, just like KLM (see below!)

Anyway, at this point I had not touched a drop. We disembarked at Euston, and after a pitstop for Prosecco and nibbles at M & S we hit the tube to North Greenwich. I’ve never particularly liked the tube, but at least now it is Contactless which makes it easier. We followed the crowds, then realised they probably weren’t all going to the O2 so we checked a map. We boarded a tube for Tower Bridge, where we changed to the Jubilee Line. We arrived at North Greenwich having shared public transport with a totally miserable set of travellers. Its as if everyone is scared to smile on the underground, but we had a much more pleasant journey on the return.
 
We walked around the O2 to our hotel, which was very nice, but there was something about the service that wasn’t quite right. Check in took about 15 minutes. That’s a long time. Something to do with my loyalty card, and they wanted to ensure we were in a double rather than a twin room. After our ordeals to that point we headed across the reception to the nearest bar, and although there were a lot of staff milling around, none of them actually seemed to be serving. Eventually we got a bottle of Peroni and a large G & Slimline T, complete with a huge slice of cucumber. I don’t mean a horizontal slice. This was a vertical 4-5 inch slice, and Lady M was not impressed. She went in search of our waitress and insisted on lemon. The waitress remarked that cucumber was the more traditional accompaniment, but Lady M responded in a ‘Do you know who I am?’ kind of way, and the lemon was provided. We decided to head for the first floor where they had draught lager, and this time the waitress made the fatal mistake of pouring full fat tonic into the G & T! A very expensive mistake at London hotel prices, as Lady M insisted on a replacement.
 
We eventually reached our room, a twin as it turned out, but we were too pissed to complain! We had a quick turnaround and then we headed for the Sky Bar on the 18th floor. Very nice, but again service was a bit slow.
 
Next stop was the Indigo, which was a short walk from the hotel. This is a great theatre with spacious seating, generous walkways without bouncers telling you to sit down, and an expansive bar at the back that was open throughout the show. The backdrop to the stage showed pictures of Bill Wyman throughout his childhood and his career. As showtime approached this was replaced by a huge white screen containing a quote on rock and roll and music in general from Brian Jones. ‘Do you think he will be appearing?’ Sally asked. ‘I wouldn’t have thought so,’ I replied. ‘He died in 1969.’ The show itself was fabulous, except for Mark Knopfler. I’ve never been his biggest fan, and when he launched into a 5 minute dirge at the start of the evening it didn’t augur well for the rest of the event. However, I needn’t have been concerned. Van Morrison was brilliant, as were Martin Taylor, Andy Fairweather-Low, Robert Plant and, surprisingly, Mick Hucknall and Bob Geldof. For me the star of the show was Imelda May who belted out a couple of numbers before joining Robert Plant for the finale. 
Van Morrison

Bob Geldof with Andy Fairweather-Low in the background
 
Imelda May – with Andy again

Bill Wyman and Robert Plant discuss retirement homes


Roll Out The Barrel…
 
Apparently Harry Styles walked past us as we watched the show, but I didn’t recognise him and he didn’t recognise me. We staggered back to the hotel and hit the bar for a nightcap and a burger. It was a bit odd that all of the restaurants around the O2 shut as the shows finished, but the Clipper Bar came to the rescue. The burgers arrived, and were delicious, but would have been enhanced by a bit of ketchup for the chips. We asked, and we waited, and we waited. We asked again, and the bar man reached under his bar for a couple of pots of the red stuff. Why the waitress couldn’t have done that I have no idea. Anyway, the next morning we ventured out to get Sally some headache tablets, and after a gentle stroll along the Thames we boarded a Thames Clipper to take us back to the city centre. It was refreshing and blew the cobwebs away as we passed the Globe, the Houses Of Parliament, The Shard and many other famous landmarks before getting off at the London Eye. A quick cab ride took us to Euston where Gino D’Acampo served up a lovely bacon butty and coffee.

The view from the Thames

There’s always someone who wants to photobomb
The return train journey was much less of an adventure than the outward one.

And its always nice to return home, unless Sapphire decides to leave you a little present on the doormat…


 
Ahhh, KLM! You may recall that I had a cancelled flight back in July, and because of the unholy alliance between Delta, Virgin and the Royal Dutch carrier it was down to KLM to sort out the refund. I had the option of a £670 voucher or £503 cash. I opted for the cash. And submitted my details on the unintelligible KLM website. I wasn’t overly concerned as they stated that all refunds would be paid back to the card that paid for the original flight. That was on 15th September, and it would be paid within 20 days. On 27th I was assured that the refund would be processed in good time. On 10th October I was sent confirmation that they would transfer the money to my account. On 19th they informed me that they had completed the transfer but it hadn’t gone through because the IBAN was incorrect. I told them that the IBAN code was for my credit card account and that the credit card number should be used as the reference, otherwise it would not be recognised. It then went a bit strange!
 
On 25th October I got this…

Thank you for your email.

Due to unforeseen circumstances, we were unable to answer your inquiry in time. Please accept our apologies.

Your refund is on its final stage of being wired to your account, it took a longer period to refund due to the high volume of refunds to be handled.

Yours sincerely,

Filipe
KLM Refund Team

 
2 days later I got this…
 
Thank you for your e-mail.

I took a look at the request and noticed that it was already handled on 10th October, but the payment was rejected by your bank. Could you maybe check with your bank why the payment was rejected, please? I will also check with our payment department here for clarification, and will let you know as soon as I receive their answer.

I apologize for the inconvenience and hope for your patience.

Kind regards,

Susanna
KLM Royal Dutch Airlines

 
Meanwhile, my Twitter communication with them was completely ignored so I tried live chat. They then pointed me in the direction of their Facebook page. This is what followed…
 
·        Could you look into the following CHAT and provide the payment reference number? Regards. Mike Madden
·       Rogier R: Hi there!
·       Me: Hello. I have submitted a request online but had no response. I would like to know when my refund Ticket / PNR number 8214752101 will be paid. Regards. Mike Madden
·       Rogier R: Hello Mike Madden
·       Rogier R: Did you also receive a refund request ID?
·       Me: I received that on 15th September. 29 days ago!
·       Rogier R: Alright
·       Rogier R: One moment please
·       Rogier R: It seems that an amount of GBP503 has been transferred to your bank account
·       Rogier R: You didn’t receive this yet?
·       Me: No – it should have been transferred to my credit card account but I have not received it
·       Rogier R: I see that it was transferred to your bank account and not credit card account
·       Me: I understood you would only transfer it to the account from where the original payment was made. The IBAN code for this is probably that of my credit card provider – not my personal bank account. Any suggestions what to do next?
·       Rogier R: GB77MIDL40025031316044
·       Rogier R: Is the above correct?
·       Me: That is the bank account for my credit card provider (Tesco). Without a reference they would not be able to direct it to my account. The reference would be my credit card number (used at the time of payment).
·       Rogier R: I see that you’ve selected bank transfer as how the EMD was paid with
·       Rogier R: That clarifies the confusion
·       Rogier R: I kindly advise you to call your credit card provider in order to see what they can do
·       Me: Ok – do you have a payment reference?
·       Rogier R: One moment, please
·       Rogier R: I am not sure about the payment reference, we have to forward this internally
·       Rogier R: Would you be able to send us a message via Facebook?
·       Rogier R: Please copy this chat and request them to look into this and provide you the payment reference so you can contact your credit card provider
·       Me: Yes – I tried yesterday via Twitter and got no response!
·       Rogier R: That’s strange. May I have your Twitter name?
·       Me: Tumbattle
 
   The response was received via Messenger…
 
10/14, 5:32pm
KLM UK
We will investigate this further and revert shortly, Mike.We have read through your conversation and are apologize for not being to pick your message from our twitter account. Stay put, we will be contacting you soon.
·         October 15
10/15, 12:50pm
Mike Madden
Still here and still waiting….
·         October 15
10/15, 5:30pm
KLM UK
Mike, your file is currently under review and we appreciate your patience in the mean time. Rest assured we’ll get back to you when we have more information and should you have any other questions, please don’t hesitate contacting us again.
·         October 18
10/18, 1:32pm
Mike Madden
Any update?
10/18, 2:40pm
 
KLM UK
Nothing as of now, Mike. Please be assured that we will be in touch with you as soon as we know of any new updates.
 
10/18, 2:49pm
Mike Madden
What is your estimated completion? Or do I need to escalate?
 
10/18, 3:54pm
KLM UK
We can see that GBP 503 are approved to be refunded to your account. It’s the matter of transferring the money.
 
10/18, 4:31pm
Mike Madden
That is what happened previously. The account you have is my credit card providers bank account so you need my credit card number as reference. The choices are…1. Pay it back to the account used to make payment which is my credit card, and according to your website the only way you can make a refund. If you want to do this I am happy to supply my CC details again. 2. Pay it to my personal bank account – happy to provide details
 
10/18, 5:43pm
KLM UK
Please feel free to send us the details and we can check if we have the right ones on hand in the file.
 
10/18, 6:04pm
Mike Madden
To pay to my credit card the IBAN is GB77MIDL40025031316044 and the reference is 111111111111111 To pay to my bank account (preferred) the IBAN is GB32MIDL404012111111111
10/18, 7:12pm
KLM UK
Your information is well received, Mike. We have forwarded it to the concerned department and they will do the needful. Should you have any further concerns or queries, just let us know, as we’re more than happy to assist.
10/18, 7:13pm
Mike Madden
Great thanks – just ask them to keep me informed!
10/18, 7:51pm
KLM UK
We will keep you posted.
·         October 25
10/25, 9:58am
Mike Madden
Hmmm – nothing yet – and not much communication. Your customer service rating drops by the day!
10/25, 11:31am
KLM UK
As soon as we will have news, we will get back to you.
10/25, 12:07pm
KLM UK
Hello, Mike. We will immediately check this for you and get back to you at the earliest. We appreciate your time and patience.
·         October 26
10/26, 8:07am
KLM UK
Please allow this a bit more time, Mike. As we are awaiting a reply from our refunds department and this can take some time. We thank you once more for your patience and kind understanding with this. In the meantime, should you have any further inquires, please do not hesitate in reaching out to us. We’re always here to help. 🙂
10/26, 8:10am
Mike Madden
I will be escalating this through management and social media. You are an absolute shambles. Your website clearly states 20 days. My ‘patience and kind understanding’ has now run out. My next step is to file a legal claim which will incur interest and expenses on your part.
10/26, 8:44am
KLM UK
We are sorry you feel this way, Mike. Please keep in mind that we are doing our best to resolve this issue for you at the earliest.
Your utmost patience is very much appreciated.
10/26, 8:53am
Mike Madden
Frankly, your best is proving to be not good enough. Look back at all of the messages you have sent me (Messenger and email) including the assertion that it is ready to go it just needs to be transferred. Remember, this is for a flight that was cancelled! So you (or Delta) have already screwed me once! This is compensation for that and you cant even get that right. I will give you 3 more hours (until 12 noon UK time) before I file a legal document. Then you will incur charges and interest.
10/26, 11:43am
KLM UK
We have spoken personally to our Refunds Department, Mike. We immediately sent a follow-up and we have been informed that they are all looking into this. We’ll get back to you proactively about this. We would like to humbly seek for more patience.
10/26, 12:01pm
Mike Madden
Same old story! Patience expired.
10/26, 12:17pm
Mike Madden
Haha – now your Twitter team have responded. Shame your accounts team havent sprung into action. My legal counsel is standing by. Would you like her contact details? BTW – she is expensive!
10/26, 12:39pm
KLM UK
We certainly understand the situation, Mike. Rest assured, our Refunds Department is currently working on this. We will get back with an update as soon as possible.
 
My patience was wearing thin, so I emailed them this…
For your information this was emailed to me and submitted on 19th October!
 
Can someone just give me a call to discuss how we can get around your ‘issues’?
 
Your customer service is appalling. I have been told that the delay is because there are a lot of refunds to process, the IBAN was incorrect (which I corrected), and now you tell me that my payment was rejected 17 days ago. That’s hardly news!
 
Meanwhile, over on Twitter the following was happening…
@klm_uk How come you say allow up to 20 days for a refund but really you seem to take as long as you want?
@Tumbattle We apologize for the following delay for the refund, Micheal. Please help us with the refund request number for us to look >>
@Tumbattle >> into this and provide you with proper information. We remain at your disposal
@KLM_UK I have been personally assured that you are doing everything – but its simply not good enough.
@KLM_UK BTW – the fact that you spelt my name incorrectly does not exactly inspire me with confidence! …..
@Tumbattle We apologize for spelling your name incorrectly, Michael. We had no such intention to misspell your name incorrectly. We would >>
@Tumbattle >> request you to delete the tweet in which you have mentioned your refund request as it is confidential. Upon checking the >>
@Tumbattle >> request we see that you would still need to wait for some more time as the file is still in process.
@KLM_UK …I will ensure that I spell ‘KLM’ correctly on the small claims forms
@KLM_UK finally, whilst I applaud comms via social media when is someone going to pick up the phone and tell me exactly what the problem is?
@Tumbattle We wish we could inform you of a specific time frame for the approval. However, we are only able to tell you that the request >>
@Tumbattle >> has been marked for approval. So, its at the final stage of the processing. Thank you for understanding.
@KLM_UK …pardon my scepticism!
@Tumbattle We truly understand where you’re coming from, Michael. Please know that the status of your refund is validated and it should >>
@Tumbattle << only be a matter of time until our Refund Team will contact you. Please bear with us a little bit more. Thank you.
@KLM_UK We can see that GBP 503 are approved to be refunded to your account. It’s the matter of transferring the money. Received 18/10…
Meanwhile, back on email, on Halloween I got this…
Thank you for your e-mail.

I am sorry that it is taking so long to get your voucher refunded to you.

Could you confirm if the below details are correct, please?

– Name of the account holder: MICHAEL MADDEN
– IBAN code: GB32MIDL40401211111111
– City of account holder: HIGH PEAK

These are the details our refund department is using now that they try to process the payment again.

Once again, I apologize for all the inconvenience and look forward to your reply.

Yours sincerely,

Susanna
KLM Refund Team

On 3rd November I got a familiar email telling me that £503 would be refunded to my bank account.
A day later I got this…
Thank you for your email.

We have reviewed your refund request and see that we transferred a refund of GBP 503 today the 3rd
of November. Due to the processing time at banks, it may take up to 10 banking days before the money
is in your account.

We recommend that you check your statements for this period.

Should you have any queries, please do not hesitate to contact us.

Yours sincerely,

Maria Elena
KLM Refund Team

Ten days! WTF? Do they have to print the money?
Finally, also on the 4th, I got this…

I just wanted to let you know that our refund department has processed the payment (again) yesterday
for your request BEF-4DE674B2E186. They confirmed that everything should go fine this time.

I hope to have informed you sufficiently and I am really sorry that it has taken so long time. If you have any questions, feel free to reply to this e-mail.

Yours sincerely,

Susanna
KLM Refund Team

 
Well, I thought it was ‘finally’, but on 6th I got this…

This is an automatic generated e-mail. Reactions to this e-mail  will be deleted
automatically. Please forward your questions / reactions to the relevant
Accounting Office in your city / country. Contact details in the footer below.

Payment id: 001000019421
Vendor id : 20031 – 000X902GQ4GH, MICHAEL MADDEN

We have instructed our bank to remit on the 9th of November 2016
by bank transfer the amount of 503,00 GBP on bank account
GB32MIDL40401211111111 according following specification.

Invoice-number           Invoice-date                   Invoice-amount
———————    ————                   ————–
BEF-4DE674B2E186          19-10-2016                            503,00
                                                        ————–
                                                                503,00 GBP

Accounts Payable

So is that as well as the previous correspondence? I hope so. If they pay me twice I’m really going to have some fun!

 

I guess it’s a good thing for KLM that I am not a hormonal woman. As Zac rather plainly put it, ‘Yeah that’s why I sometimes get sent out of class for no reason, because the teacher’s having a period’.

June 3, 2016 by Michael Madden

Brexit And Ball Pools

Its been a busy few weeks – not even had any time to update this blog. And in the near future it looks like its going to get even busier! Could be off to Washington DC again, including a day trip to Toronto. Hopefully it will be all worth it in the end.

Of course, when you are busy your health can suffer, and when I saw my physio today she advised me that the swelling in my knee was a flare up through doing too much. Particularly cricket, and particularly batting. Well what can I say? I’ve got an average almost as big as my age (over 50), and on Saturday I batted for about 45 minutes with Ole as we put together a match winning partnership. So I guess I’ll have to bat left handed!

My sister Fiona got bitten by a dog, and yes I do think that this is as funny as you might imagine. Its caused a bit of a furore, and no doubt there will be compensation and retribution involved. In fact, I think she expects the dog to suffer the same fate as that gorilla.

So what’s been happening? Well, Zac, mainly. He went to a party at a jumping place in Handforth. All was well until it was time to leave and he realised he had dropped his inhaler in the ball pool. Of course, that was the cue for a mass invasion of the ball pool, and little round plastic balls being thrown everywhere. The inhaler was found, and Sally made a sharp exit amongst mumbled apologies.

Zac has also taken an interest in life insurance. I told him that if you break a leg you could only get a few hundred pounds at the most, but as ever, he has a plan. He suggested that you could pay a doctor to say that you have broken every bone in your body and you are lucky to be alive. Next day a cheque for half a million would arrive on your doorstep.


Unsurprisingly he has been grounded more than once, but it has had no effect. So I struck a deal. When my phone contract is up for renewal in January he can have my old phone, but every time he is naughty I will add a day onto the date that he gets it. Starting at zero, I would subtract 1 for every misdemeanour, and there were no additions. After three days he was on -8 and barred from his X-Box for five days. Back to the drawing board.


It has been a great month for kids football, with both Ole and Zac winning their respective leagues. Trophies galore, and junior presentation night should be entertaining at Whaley Club.

Meg gives her congratulations to Whaley Bridge Under 17s
 

 

Whaley Bridge Under 12s pick up their silverware
 

Back to Zac again, and a bit of a mystery about his maths homework. John Jodrell tipped me off as Lewis had to have his in the following day, and there was no sign of Zac doing any. ‘Are you in the same class as Lewis?’ I asked. ‘Yes’. ‘Well his homework has to be in tomorrow. Where’s yours?’ ‘Its at school.’ ‘What do you mean?’ ‘Well its a long story…’ Anyone got a number for Supernanny?

The next story involves Meg, and Zac! Zac was supposed to escort Meg onto and off the school bus and bring her to our house. As an aside I received a text from Chapel School earlier in the day stating that there had been a small fire but everyone was safe. My first instinct was ‘what’s he done now?’ but it wasn’t actually him. He arrived home, but without Meg. ‘So where is she?’ ‘We had a fire at school. Must have lost her in the excitement.’ ‘Was she on your bus?’ ‘Don’t know.’ Fortunately Sally had anticpated this kind of thing and met Meg at the bus stop.


We had a nice treat when Pixie came round and stayed for a couple of days. She settled in well. Very chilled. Loves bouncing, strawberries, and vanilla slices.

 

Pixie settling in


Ive managed to get somewhere with the Rock & Roll musical. Five songs constructed and a good idea of the plot. Maybe next year…

Its barbeque season, and smoked cod loin and fresh tuna have already been on the menu. As have king prawns placed on foil with chilli, coriander and garlic oil. Leave them until they sizzle. We’ve also had plenty of marinated chicken (so easy, and so tender), and tonight I will unleash my new toy – a smoke box with apple and hickory wood chips. Today is an experiment before the pulled pork gets the full treatment on Sunday.

The latest orange infused Creole Cake is just as moist as the previous one. Not overpoweringly orangey – but the taste is there. Should have perfected this in time for Christmas.


My credit card got hacked again. What a pain that is. Cancelling everything and then having to set up new payment details for the likes of eBay, Amazon, etc. Maybe that’s the problem in the first place?!


In an attempt to focus Zac’s mind I have started teaching him COBOL. We’ve got as far as data (i.e. chapter 1) and we already have an attention span issue.


Finally, there’s the vote later this month. To Leave Or Not To Leave? That is the question.


Here’s an article extolling the virtues of voting out…


To Brexit


And here’s the opposite view…


Not To Brexit


I’ve come to the conclusion that nobody actually knows! To Brexit or not to Brexit – that is the question. We could revisit the reasons for joining in the first place, but the world has changed a lot since then. I’ve heard that leaving will be an economic disaster, and I’ve heard that we will become a new global superpower without the millstone of the EU. I’ve heard that the EU has prevented WW3 but we survived 20odd years without one prior to joining. I’ve heard that a joined up EU will prevent terrorism (tell that to Paris, Brussels, London, etc) and I’ve heard that closing our borders is the best policy. So really, no one knows, because no one has done it before. And really, if we left would you trust the politicians to do it properly, or will some behind the scenes links still exist to feather their nests (well they’ve got to make up for the expenses shortfall somehow). The only people who will definitely profit from a Brexit are the sign writers. So do your own research, toss a coin, ignore the political rhetoric, and hang on to your hats!


April 30, 2016 by Michael Madden

There’s A Moose Loose Aboot This Hoose

Its raining, its snowing, it must be the cricket season. First match, as is tradition, was cancelled due to no one having done anything, metaphorically or physically, to their ground. The league, in their infinite wisdom, decided to make this a cup match. So, the cup match is now the second Sunday in May. Its hard enough to get players to play twice when the season is in full swing. Second Sunday in May? Forget it. And the league also decided that some teams would get byes in the first round of the cup. This is normal practice, so that subsequent rounds can diminish participants in a logical and equitable manner until we reach the final. But that would be too easy. Incidentally, I say ‘we’ in the collective sense, certainly not just in the context of Whaley Bridge Cricket Club. So the second round also has some byes in it. With the proviso that the teams that got byes in the first round can’t have byes in the second round. With it so far? Well, the second week of fixtures were league matches, and again there was a question of the weather. There was a vote as to whether all games should be called off. The result was 12-12. Hang on – there are only 23 clubs. It turned out that Compstall had voted twice. Bizarrely, they had voted once for and once against, allegedly! (I was not at the meeting, but two separate sources who were have suggested this). This time the league decided to go ahead, and so we embarked upon a scramble for players the like of which we haven’t seen since, well, actually the last time we had to put a side out. It doesn’t get any easier. What was a surprise was that the rag tag and bobtail outfit that we took to new boys Stalybridge St Paul came away with the points. Yours truly scored 60, and is mightily grateful that this week’s fixtures have been rained / snowed off – yes I’m still aching. Ivan hit 51, Colin Wild rolled back the years to take 4-9 in 12 overs, Gareth Hill (remember him?) chipped in with 2 wickets, as did our 2 junior representatives Will Weston and Jack Kitchin. The future is bright…The firsts had a bit of a setback with a crushing defeat at home to Hawk Green. 
 
The cricket club were honoured to host the beacon to commemorate the Queen’s 90th birthday. We stocked up the shop, spent quite some time amending the sell by dates on last year’s crisps and chocolate (only joking!), and lit a bonfire that could be seen for miles. We also destroyed a large portion of the plastic guttering around the tackle shed close to where the bonfire was lit!
 
Welcome to a new season at Whaley Bridge Cricket Club!
 
Zac decided that he would like to try out rounders as an after school activity, and he persuaded his friend Mackie to join him. It is perhaps as well that he did this, as Mackie and Zac were the only boys in attendance. Zac had a definite opinion on this, ‘If Mackie wasn’t there I would have been the only boy, and that would have been a disaster’. Next week he has switched to cricket.
 
He also got a detention for not taking any stuff in to food tech. The previous week he took stuff for flapjacks which raised two issues. Firstly, he took the flapjack stuff in on the wrong day, and secondly they were making cheese and onion pastries. He hasn’t burnt any pans yet (as Sally did again this week whilst preparing that most complicated of grains, rice), but this can only be a matter of time. Anyway, the detention was an ordeal, as he had to pick up a multitude of threads that the sewing class had dropped. To make matters worse, there was a class in progress during his incarceration. ‘They got good juice and biscuits, and I wasn’t allowed to have any’. A lesson in life? I suspect not.
 

Regular readers will recall that Sally opened a packet of popcorn recently and found that it was nothing more than air. This week her box of compensatory goodies arrived. ‘Hardly a year’s supply,’ she complained, though I don’t think that was ever the deal. There was, of course, some popcorn, as well as Tyrell’s vegetable crisps (just don’t go there). Zac, however, was more interested in the airbags that were packed to ensure the goods remained undamaged. Wasn’t that the problem in the first place?

Sally came home yesterday waxing lyrically about the deer in the field a stone’s throw from our house. She then said that must be what Zac was on about when he said he had seen a moose. From there the conversation went downhill.
Sally, ‘Zac, that wasn’t a moose in the field, it was a deer’
Zac, ‘I didn’t say I saw a moose. I said I saw a yak’
Sally, ‘Well it wasn’t a yak it was a deer’
Zac, ‘It was a yak when I saw it’

 
Have you seen one of these in Whaley Bridge?
 
 
Or maybe it was one of these?

This had the potential to go on for ages, so I decided to take a look for myself. I cycled that way this morning and saw no moose, no yaks, and no deer. I did see some horses under the trees, and from a distance it could be said that the branches above their heads looked like antlers. The case is not yet closed!

Last night I picked up Sally and Helen and gave Hell Dog a lift home to Chinley. They were clearly pissed. Sally spotted an unusual pattern in the sky…

Sally, ‘Look at the red sky. Red sky at night, shepherds delight’
Helen, ‘That always reminds me of shepherds pie. I like shepherds pie’
Sally, ‘I like shepherds pie too. Michael, do you like shepherds pie?’

I turned the music up. A lot.

The Creole Cake has had its first feed, with two tablespoons of Cointreau drizzled into it. Another three weeks until the official tasting. Book early!

Yesterday was home made pizza day. A bit of a faff, but well worth it in the end, and the combination of pineapple and jalapeno is quite mouthwatering.